The PTR Difference
Did you know 17 out of the top 20 retailers in the United States work with PTR Baler & Compactor Company? There’s a reason they’ve made that choice. These top retailers, like home improvement giant Home Depot, have been making this choice for 20 plus years. They know that all balers and compactors are not created equal. You might wonder what makes PTR Baler & Company the best in the industry. It all starts with a far superior product. Add a comprehensive warranty and the fastest, most reliable customer service in the industry and it will be clear. The difference lies in the PTR product, service and warranty.
1. THE PRODUCT DIFFERENCE
PTR Baler & Compactor offers a line of the highest quality waste and recycling equipment on the market. Our products include a variety of models of vertical balers, self-contained compactors, stationary compactors, cart dumpers, as well as the Biogreen360 Composter. PTR’s hydraulic balers are available in a range of different sizes to suit markets of any size. Whether a supermarket, chain store, department store, large warehouse or anything in between, we have a vertical baler model that will help you meet your recycling goals, reduce the cost of storage space, handling and transportation.
These hydraulic balers are made right here at our facility is the U.S., using heavy duty, structural steel. By looks alone, the difference is quite apparent. Internally, which can’t be readily seen, is that our products are manufactured to last and to remain safe. The difference can be attributed to developmental design, testing, and quality control through our decades of experience.
PTR even hosts a seperate website just for the purchase of parts. You can buy decals, electrical, hydraulics, and mechanical parts directly through our parts website. These are OEM Certified Replacement Parts. Visit that site now by clicking here.
2. THE WARRANTY DIFFERENCE
PTR warrants all equipment when it is operated, maintained, installed, and used in normal service one entire year after the date of installation to be free from defects in material and workmanship. For more information on our standard product warranty, click here.
In addition to PTR’s one full year warranty, we’ll also warrant major parts for defective operation for an additional two years. These parts include the motor, cylinder, electrical control box, structural steel frame, pump, directional valve, platen, and door latch assembly. When calling to make a warranty claim, have the product’s serial number readily available. The customer service representative assigned to your account has a comprehensive understanding of the equipment and will be prepared to help.
3. THE SERVICE & SUPPORT DIFFERENCE
These important pieces of equipment should only be trusted to those with plenty of hands-on experience and factory certified training. That’s what we offer with every single baler and compactor purchase you make with PTR. You’ll be assigned a personal customer service representative who will be fully accustomed to the unique details of your account. Whenever you have a question or concern, they are available to you. Our expert technicians are highly trained professionals with years of experience in the field. We take care of all your equipment repairs promptly, as well. In fact, our technicians arrive on-time, completing the service call the first time, nearly every time.
Our preventative maintenance plans equate to significant cost savings and improved safety. With one of these repair plans you’ll reduce your overall cost of ownership. You’ll increase employee productivity and the benefits from there are exponential. It’s the most cost-effective way to lengthen the life of your baler or compactor. We will regularly address critical systems and structures and give an overall evaluation of the equipment’s condition. A plethora of tests and inspections will be performed. For example, we’ll inspect all hoses for crimps, the motor, oil level, pumps, and electrical connections. Structural components will all be tested. We’ll verify the operation of all safety features and even provide training to your personnel on site during the visit. This is just part of what you’ll receive when you purchase a PTR product. Customized programs are also something we offer at PTR. If your company has specific requirements that must be met, a customized plan is a great option for you. More information on our preventative maintenance plan can be found here.
PTR stands behind our product and service. Before, during and after the sale we will be there. We honor all warranty claims fairly and promptly. We know it won’t take you long to see the difference with our company. Why waste time and money? If you’d like more information on our versatile vertical balers, stationary compactors or other products, warranties and service, contact us here.