PTR Is By Your Side
With the best after-sale support in the industry.
Did you know that PTR Baler & Compactor currently has a 99% rate of arrival on or before scheduled ETA? This is just one of the benefits from buying a Vertical Hydraulic Baler or compactor from us. With your purchase of a PTR product, you’ll also get the best after-sale care in the industry. As a PTR customer, you’ll receive unparalleled customer service, 24/7 coverage nationwide, the best Preventative Maintenance options, as well as access to an extensive parts inventory.
24/7 COVERAGE NATIONWIDE & EXPERT TECHNICIANS
Regardless of where you are located in the U.S., PTR has experienced field technicians close by and able to service your equipment. Service dispatchers are available every day, all day, including weekends.
We currently serve 17 of the top 20 largest retail chains in the country. There’s a number of reasons for this. First and foremost, we offer the highest quality, most durable waste equipment on the market. Coming in at a close second is that we provide the fastest, most reliable expert service and repairs. You know this is mission critical to keep your business’s operations moving along smoothly. Send a service request anytime day or night, to firstname.lastname@example.org and we’ll respond promptly. Simply include a brief description of your needs in your email.
PTR employs only the most experienced waste equipment technicians. Each field service representative is an electrical, mechanical, and hydraulic expert. Our certified technicians go through rigorous training and education. They are capable of handling any issue you may be experiencing with your equipment, no matter the model. We’ll also work with your existing online maintenance systems, such as Service Channel, Verisae and FM Pilot.
COST-EFFECTIVE PREVENTATIVE MAINTENANCE OPTIONS
Regular cleaning and maintenance can make all the difference in the longevity of your PTR vertical balers and compactors. Wear can lead to component failure, which results in downtime in your company’s processes. This is a burden on productivity, efficiency and ultimately, profit. PTR keeps operations humming!
PTR’s Preventative Maintenance (PM) plans are extremely cost-effective. Maintenance ensures the equipment is running optimally, as well as safely. Maintenance is the best way to decrease your overall cost of ownership.
With our PM Programs, our technicians inspect all critical systems and structures. This includes:
• Overall evaluation of equipment’s condition
• Check condition of safety decals
• Grease all fittings
• Inspect hoses, crimps, motor, pumps, oil level, etc.
• Set all Pressures
• Inspect all loading doors
• Inspect wiring and emergency stop switches
We know that not all businesses are the same, so we offer customizable maintenance programs. To find out more and to view the full list of inclusions of our PM Program, click here. We also provide training to personnel on site during Preventative Maintenance visits.
EASY INSTALLATION ADDITIONS
With PTR, adding an option to your existing compactor is easy. PTR can provide and install the following:
• Exhaust Fans
• Ozone Generators
• Biometric Scanners
• Scale systems & more.
We provide custom solutions for our customers. Whatever the issue is that you are experiencing, contact us so we can find a way to resolve it.
AN EXTENSIVE PARTS INVENTORY
Peruse our parts site! When you purchase a baler or compactor from PTR, you’ll have access to our immense parts inventory. All of our parts are OEM Certified, which insures you’ll receive the correct part for your PTR Vertical Baler or compactor. As a major manufacturer, PTR maintains a large stock of parts on-site in our distribution warehouse. This translates to considerable savings for our customers, since we buy parts in bulk.
At PTR Baler & Compactor, we pride ourselves on providing our customers with outstanding service and care, 24/7. After we make a sale, we don’t forget about our customers like some other companies. You can’t trust that your service and repair request will be handled promptly, courteously, and professionally. Contact us here to find out more.