Part of PTR’s mission statement is the guarantee that we are committed to ‘providing our customers the most effective waste and recycling solutions throughout the service life cycle of the products we deliver’. We take this promise to our customers seriously. When we say we’ll be by your side after the sale, we mean it. We at PTR know in order to earn customer loyalty, you have to go the extra mile.
In the last couple of weeks, hurricanes Harvey and Irma have caused catastrophic levels of flooding in Texas and Florida. Homes and businesses across both states are left to deal with the massive damage left in their wake. PTR’s facility in Plant City, Florida, has recently celebrated it’s first anniversary. We understand how difficult it is when unexpected, unpreventable events happen. It’s our priority to do our part to get your business back up and running quickly and most importantly, safely. We’ll make every effort to aid in the process of our customer’s in the disaster struck areas getting back on their feet, and getting business back on track.
It’s especially during times like these that PTR Baler & Compactor strives to provide the best customer service imaginable. We know how important it is to get operations flowing again quickly. Rest assured we will provide the speediest response time possible, and do all we can to help our customers recover.
After a very damaging situation such as flooding, it’s imperative to ensure your PTR Vertical Hydraulic Baler or Compactor is functioning properly before using it again. The safety of our customers, their employees and our technicians is of the upmost importance to us. PTR Customer Service is available 24/7 to assist in your recovery. Service requests from the areas affected by Hurricane Harvey and Irma will be treated as a priority.
We urge all businesses with baler and compactors to contact us upon returning to your facility. Your unit will require a safety inspection verifying that your equipment is operating safely. Technical assistance is available by calling 1-800-523-1155 or click here.